Warranty

Every Lumenza product is covered by a 12-month warranty against manufacturing faults, on top of your rights under the Australian Consumer Law.

What's covered

Faults in materials or workmanship under normal household use — dead LEDs or drivers, failed switches and controls, charging faults, and finishes that fail prematurely.

What's not covered

Normal wear and tear, accidental damage, water damage to non-waterproof products, damage from incorrect installation (including mains fittings not installed by a licensed electrician), and modified products.

Making a claim

Email hello@lumenzalighting.com with your order number, a short description and a photo or video of the issue. We respond within one business day. If it's a fault, we'll replace the product or refund you — including any postage.

Nothing in this warranty limits your rights under the Australian Consumer Law. See our Refund Policy for full details.